At Swift Surgical Limited, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where you need to return an item. Our returns and refund policy is designed to be straightforward and customer-friendly.

Returns

• Time Frame: You have 30 days from the date you receive your order to return the item to us.
• Condition of Goods: Returned items must be in their original, unused condition, including all packaging and tags. We cannot accept returns of used products or items damaged after delivery.
• Exclusions: Certain items may not be eligible for return due to health protection or hygiene reasons if they have been opened or used. Custom-made or personalised items are also non-returnable unless faulty.
• Process: To initiate a return, please contact our customer service team to obtain a return authorization number and instructions on how to send your item back to us.

Refunds

• Eligibility: Refunds will be processed once we have received and inspected the returned item. Items must meet the return condition criteria.
• Refund Method: Refunds will be issued to the original method of payment within 14 days of receiving the returned item.
• Shipping Costs: Initial shipping charges are non-refundable. If you return an item due to an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.
• Partial Refunds: In cases where an item is returned in a condition that does not comply with our returns criteria (e.g., opened, used, damaged), we may offer a partial refund at our discretion.

Exchanges

• Availability: We can only exchange items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.
• Process: Similar to returns, please contact us for instructions on exchanging your product.

Faulty Goods

If you receive a product that is faulty or not as described, please notify us immediately for a replacement or refund. This does not affect your statutory rights.

Contacting Customer Service

For any questions or to initiate a return, exchange, or refund, please contact our customer service team at http://swiftsurgical.co.uk/contact-us/. We aim to respond to all queries within 24 hours.

We hope you will be delighted with your purchase from Swift Surgical Limited. However, if you need to return an item, we want to make the process as simple and efficient as possible. If you have any questions or need further assistance, please don't hesitate to get in touch with our customer service team.