Frequently Asked Questions

Welcome to the Swift Surgical FAQs page, where we aim to answer your most common questions about our products, ordering process, shipping, returns, and more. Our goal is to ensure a smooth and transparent shopping experience for all our customers.

Ordering and Shipping

Q: How do I place an order?

A: Simply browse our products, add your chosen items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I track my order?

A: Yes, once your order has been dispatched, you will receive a tracking number via email. Use this number on the courier’s website to track your order’s progress.

Q: What are the shipping costs?

A: Shipping costs vary depending on the size of your order and your location. We offer free standard delivery on orders over a certain amount. For detailed information, please visit our Shipping and Delivery Information page.

Payments

Q: What payment methods do you accept?

A: We accept various payment methods, including major credit/debit cards, PayPal, and bank transfers.

Q: Is my payment secure?

A: Absolutely. We use SSL encryption and secure payment gateways to protect all transactions.

Products

Q: How can I find the right product for my needs?

A: You can browse our categories or use the search function to find products. Each product page provides detailed information. If you need further assistance, please contact our customer support.

Returns and Refunds

Q: What is your return policy?

A: We accept returns within a certain period for most items in new and unused condition. Please refer to our Return and Refund Policy page for detailed information.

Q: How do I request a refund?

A: Contact our customer service with your order details and reason for the refund request. We will guide you through the process.

Account Management

Q: How do I create an account?

A: Click on the ‘Register’ link at the top of the page and follow the instructions to create your account.

Q: Can I change my order once it’s placed?

A: If your order hasn’t been dispatched yet, please contact our customer service as soon as possible to make changes.

For any other questions or concerns, please don’t hesitate to contact our customer service team. We’re here to help!